Speaking

37:33

M&A Lessons from a PMM Leader

What breaks first in product marketing when two companies merge, and how to keep the story coherent while the org reorients. Recorded for a PMM audience of 5,000+ at Product Marketing Alliance.

Product Marketing Alliance

The Marketing
Front Lines

32:22

Product Marketing Masterclass

How I think about positioning in a competitive category, building a PMM team, and making the shift from IC to leader. Covers both the craft and the career decisions.

The Marketing Front Lines

41:21

Transform your pricing in the age of AI

How we migrated Kustomer from seat-based to conversation-based pricing, and how to get sales, finance, and product aligned before you make the change.

Product Marketing Adventures

14:07

Why Leaders Are Betting on Agents, Not Just Bots

The case for AI agents over chatbots in CX, and what that shift requires from your strategy and team. Keynoted at Kustomer's annual summit for an executive audience.

Kustomer

7:51

Introducing Kustomer's AI Agents

The launch keynote that moved Kustomer's positioning from chatbots to autonomous AI agents, delivered live to customers and press.

Kustomer

11:09

All About AI Agents for Reps

How AI copilots change daily work for support reps, and what that means for how you train, hire, and measure performance.

Kustomer

18:24

Twilio Engage Irvine

How Twilio made the case for developers and marketers working from the same platform. A regional talk from the Twilio Engage roadshow.

Twilio